Since its launch in 1995, EasyJet has made budget travel more accessible, offering affordable flights across Europe and beyond.
However, flight disruptions such as delays and cancellations are common with budget airlines. For frequent flyers, knowing how to claim compensation for these situations can greatly mitigate the inconvenience and help recover costs.
This article provides analytical insights as well as tips for getting compensation from EasyJet.
Understanding EasyJet Compensation Policies
EasyJet is committed to following EU Regulation 261/2004 (EU 261). This regulation requires airlines to compensate and assist passengers in case of flight delays, cancellations, denied boarding, and downgrading.
Under EU 261, EasyJet offers several types of compensation:
- Cash Compensation: Passengers can receive cash compensation for flight delays of over 3 hours, depending on the flight distance:
Flight Distance | Compensation Amount |
Up to 1,500 km | Up to €250 |
More than 1,500 km (within the EU) Between 1,500 km and 3,500 km (outside the EU) | Up to €400 |
Over 3,500 km | Up to €600 |
- Reimbursement or Rerouting: If a flight is delayed for five hours or more, passengers can get a full refund within 7 days, including unused portions and a return flight if needed. Alternatively, they can opt to reroute to their final destination at the earliest opportunity or at a later convenience.
- Care Assistance: Passengers experiencing flight delays or cancellations and opting for immediate rerouting are entitled to care assistance. This includes meals, refreshments, two telephone calls or emails, and reasonable hotel accommodations with transportation if an overnight stay is necessary.
Flight delays, cancellations denied boarding due to overbooking, and downgrading are common scenarios that warrant compensation under the regulation.
To determine eligibility:
- Ensure your flight falls within the scope of EU 261.
- Verify you have a confirmed booking on the EasyJet flight.
- Present yourself for check-in and boarding on time as specified by EasyJet.
Note that compensation is not applicable for delays or cancellations due to extraordinary circumstances such as severe weather, terrorism, or unrelated strikes.
If you encounter difficulties with the refund process, you can seek help from a reputable flight compensation company like Skycop. For more information, visit https://www.skycop.com/compensation/easyjet/.

Frequent Flyers’ Insights on Claiming Compensation
Passengers flying with EasyJet frequently encounter issues leading to compensation claims, primarily due to flight cancellations, significant delays, poor communication, and system failures.
Engine problems and adverse weather often lead to disruptions and missed appointments, and inadequate airline communication compounds the frustration.
Long delays and a cumbersome compensation process further frustrate passengers. EasyJet’s automated claim system is also criticised for being unclear and difficult to use.
To assist fellow passengers, frequent flyers have shared their experiences successfully claiming EU 261 compensation with EasyJet:
- Save all your tickets, receipts, and communications with EasyJet; they serve as crucial evidence when submitting a claim.
- Submit your claim promptly for a faster resolution. Early filing enhances your chances of a swift outcome within the allotted timeframe.
- Maintain a polite but firm tone to increase the likelihood of a positive response.
- Consider using compensation claim companies; they streamline the process, alleviating the burden of managing your claim independently.
Analytical Breakdown of Successful Compensation Claims
Success rates of EU 261 claims vary based on factors like delay duration and cancellation reasons. Data shows a surge of over 300% in air passenger compensation claims since 2016, impacting regional airlines in Europe.
For instance, compensation amounts to 275.9% more than the ticket price, requiring airlines to operate subsequent flights on time for at least two to three rotations to cover costs.
Successful Claims
One passenger successfully navigated the complexities of EC261 compensation by enlisting the help of a specialised law firm, emphasising the obstacles faced when claiming independently. They stated, “My experience of claiming under EC261 is that airlines make it as difficult as possible for passengers to claim.”
Failed Claims
Another passenger struggled to get compensation from EasyJet, highlighting the deficiencies in their communication process. The passenger expressed frustration with the airline after a sudden flight cancellation left them stranded in Turkey without help arranging accommodations. Despite filing for compensation, they stated, “EasyJet can’t complete it yet because they don’t know why they cancelled my flight.”
Key Takeaways
These passenger experiences highlight the importance of legal assistance in navigating compensation complexities, with successful claimants benefiting from specialised aid. However, EasyJet’s communication challenges create obstacles for independent claimants, reflecting broader issues in the process.
Challenges and Common Pitfalls
Common pitfalls in compensation claims include incomplete documentation, unclear communication, and misunderstandings of compensation policies. Strategies to mitigate these challenges involve:
- Submit all required documents promptly
- Maintain clear and concise communication with the airline
- Understand compensation policies better
Legal and Regulatory Considerations
The European Commission proposed to enhance the passenger and traveller experience, soliciting feedback last January 2024.
The proposal covers two regulations:
- Regulation 261/2004 (EC 261/04) ensures compensation and assistance for passengers who are denied boarding, have their flights canceled, or experience significant delays. It applies to flights departing from or arriving at EU airports on EU carriers.
- Regulation 1107/2006 (EC 1107/06) prohibits discrimination and mandates assistance for passengers with disabilities or reduced mobility, ensuring equitable treatment and accessibility throughout air travel.
EU Regulation | Proposed Amendments |
EC 261/04 | Reimbursement rights for bookings through intermediaries. Establishment of service quality standards. Introduction of a common form for compensation requests. Strengthening of national enforcement bodies. |
EC 1107/06 | Improvement of means of communication with passengers. Enhancement of service quality standards for persons with disabilities and reduced mobility. Facilitation of cooperation between Member States and the Commission. |
Conclusion
Successful compensation claims require meticulous documentation and prompt submission, especially for frequent flyers managing airline disputes. For a better passenger experience, EasyJet and other airlines should adopt standardised claim procedures